Client Policies
Airport Cancellation Policy
A fee equal to the base fare plus gratuity shall be assessed for any cancellations made within 2 hours (4 hours for NYC or JFK) of the scheduled pick-up time. Passengers must notify Allied Limousine in the event that they have experienced any flight changes, cancellations or reroutes, regardless of time of day. Furthermore, it is the passengers responsibility to notify Allied Limousine of any cancellations, changes or delays in order to avoid any cancellation or no show charges or delay time fees. Limousine / Van Cancellation Policy
For all contracted events (non-airport transport), a fee equal to the base charge, plus gratuities and any costs incurred (tolls, parking, wait-time, etc) shall be charged for any cancellations made within two weeks of scheduled service. Cancellations made between two & four weeks of scheduled service shall be entitled to a 50% credit of the above fees. A 100% credit will be applied for any cancellation made one or more months in advance of the scheduled event. No-Show Policy
A fee equal to the base fare plus gratuity plus any expenses, including any wait time shall be assessed in the event that a passenger cannot be found. Passengers must notify Allied Limousine in the event that they have experienced a flight change, cancellation or reroute regardless of time of day. It is the passengers responsibility to notify Allied Limousine of any cancellations, changes or delays in order to avoid unnecessary charges. Weather Occurrences
In the event that the National Weather Service (NWS) declares a Severe Storm Warning or a Winter Storm Warning in an affected area of travel, all rates will be charged hourly - garage to garage. In addition to any warnings that the NWS may issue, the same hourly policy will apply should the state(s) or local authorities declare a Snow / Weather Emergency in the affected areas of travel. It is the passengers responsibility to notify Allied Limousine of any cancellations, changes or delays in order to avoid unnecessary charges. Winter Weather Emergency Guidelines
When Allied Limousine determines that conditions are severe and dangerous, the Winter Weather Emergency Guidelines are put into effect:
These guidelines are to compensate the chauffeurs who are working longer hours, under adverse conditions, placing vehicles, chauffeurs & clients, at considerably greater risk. If you have any questions regarding your trip, please contact our dispatch supervisor at 888-745-5466. Check the airlines to get accurate updates on your flight arrivals and departures. In the event that any state or local agency or municipality (including turnpikes) declare a "state-of-emergency" or any other travel limitations, Allied Limousines' vehicles are not permitted to enter that jurisdiction until the restrictions are lifted. Every attempt will be made to contact our passengers/clients regarding these conditions and to mitigate any delays. When the emergency guidelines are put into effect, the vehicles will be charged their respective rate at a 3 hour minimum. These rates will remain in effect until conditions improve and/or emergency restrictions expire. Keep in mind that our cancellation guidelines are adjusted accordingly. Passenger Assistance
In the event that a passenger is not immediately met at the arrivals baggage claim area of the airport, or any other previously agreed upon location, passenger shall call (toll free) 888-745-5466 (888-PHL-LIMO) regardless of time of day. It is the passengers responsibility to notify Allied Limousine of any cancellations, changes or delays in order to avoid unnecessary charges. Wait Time
If a vehicle arrives for a pick-up and, through no control of Allied Limousine, is required to wait, the hourly fee for that vehicle shall be charged in 15 minute increments. A one time, ten (10) minute allowance maybe made. After the allowance, wait time is to start at the originally scheduled time. Proms In order to provide the safest, most enjoyable evening, Allied Limousine insists that the following policies be strictly enforced; No smoking or alcoholic beverages allowed. No controlled or illegal substances No inappropriate behavior All passengers will be asked to sign an understanding agreement of the aforementioned guidelines.
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