Airport Cancellation Policy — A fee equal to the base fare plus gratuity shall be assessed for any cancellations made within 2 hours (4 hours for New York City or JFK Airport) of the scheduled pick-up time Furthermore, regardless of time of day, it is the passenger’s responsibility to notify Allied Limousine of any cancellations, changes or delays in order to avoid any cancellation or no-show charges or delay time fees.
Limousine / Van Cancellation Policy – For all contracted events or non-airport transport, a fee equal to the base charge, plus gratuities, and any costs incurred (tolls, parking, wait-time, etc) shall be charged for any cancellations made within two weeks of scheduled service. Cancellations made between two & four weeks of scheduled service shall be entitled to a 50% credit of the above fees. A 100% credit will be applied for any cancellation made one or more months in advance of the scheduled event.
No-Show Policy – A fee equal to the base fare plus gratuity plus any expenses, including any wait time shall be assessed in the event that a passenger cannot be found. Passengers must notify Allied Limousine in the event that they have experienced a flight change, cancellation or reroute regardless of time of day. It is the passenger’s responsibility to notify Allied Limousine of any cancellations, changes or delays in order to avoid unnecessary charges.
Weather Occurrences – In the event that the National Weather Service (NWS) declares a Severe Storm Warning or a Winter Storm Warning in an affected area of travel, all rates will be charged hourly – garage to garage. In addition to any warnings that the NWS may issue, the same hourly policy will apply should the state(s) or local authorities declare a Snow / Weather Emergency in the affected areas of travel. It is the passenger’s responsibility to notify Allied Limousine of any cancellations, changes or delays in order to avoid unnecessary charges.
Passenger Assistance – In the event that a passenger is not immediately met at the arrivals baggage claim area of the airport, or any other previously agreed upon location, passenger shall call (toll free) 888-745-5466 (888-PHL-LIMO) regardless of time of day. It is the passenger’s responsibility to notify Allied Limousine of any cancellations, changes or delays in order to avoid unnecessary charges.
Delay Time – Should a passenger’s flight be delayed in arriving after our vehicle has departed for the airport based on the latest flight information from the airline, an hourly rate of $30.00 per hour will be assessed from the original flight arrival time.
Wait Time – If a vehicle arrives for a pick-up and, through no control of Allied Limousine, is required to wait, the hourly fee for that vehicle shall be charged in 15 minute increments. A one-time, ten (10) minute allowance may be made. After the allowance, wait time is to start at the originally scheduled time.
Our Training and Hiring Guidelines
Allied Limousine has a strict set of hiring guidelines that not only insure the safest possible drivers, but also a very customer service-oriented staff with a relatively low turnover rate.
Each candidate is required to complete a customized application. Candidates must have the following to be considered:
- Ten years driving experience (in or out of the livery industry)
- No accidents or violations in the past 5 years
- No DUI ever
- No suspensions ever
Our ideal candidates possess professional experience, professional demeanor, and/or military experience, along with a strong sense of direction and knowledge of the highways and roads in the area.
Most drivers are interviewed twice before training begins and additional background checks may be conducted.
Allied Limousine has developed a comprehensive training course (depending on the trainee’s aptitude) that thoroughly covers not only corporate and customer policies, but also safe driving and emergency procedures. All of Allied’s driving staff is trained three ways: by locations they will service (NYC, Phila., northern New Jersey, etc.), by services they will provide (corporate transportation, weddings, proms, etc.), and the type of vehicle (sedan, limousine, SUV, van, etc.) they will operate.
Training is performed “in-house” by trained, senior drivers, managers, and owners. During training, the new hire is constantly evaluated on such items as braking, turning, lane changes, signaling, appropriate speed, and other critical areas that directly impact the safe operation of the vehicle. Any driver trainee who, in the opinion of the training driver, repeatedly fails to operate the vehicle in a safe manner, will be dismissed.
Reinforcement of safety techniques is ongoing through memos, safety videos, routine safety bulletins, and periodic one-on-one meetings with drivers. In addition to our ongoing safety efforts, a strong set of Operations Policies have been implemented to provide the safest possible environment for passengers and staff.